Frequently Asked Questions

Soft Play rental is an indoor/outdoor area with play equipment made from soft materials; a soft play area. These activities provide a safe environment for children ages 0-4 to play, explore, and make friends. Yes, we are very safe! We want to provide the cleanest environment for your little ones, therefore we use a safe disinfectant cleaner to wipe down prior to each event.

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones. We will not set up over uneven surfaces to ensure the safety of the children playing. 

To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit for a future date. This credit is valid for a full year from your event date and we will work with you to rebook upon availability on our schedule.

Please note: Once The Soft Play Sisters has fully set up all equipment and your event time has started, a refund WILL NOT be issued. 

The best way to book your special day with us is to call/text 337.853.0075. We will assist in getting you on our calendar. If you don't hear back within 48 hours, feel free to send us a DM on Facebook or shoot us an email at softplaysisters@yahoo.com. Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there. DO NOT pay deposit until we have confirmed a date. 

We currently accept our deposits in any form. You can select the deposit pay tab at the top and can pay your deposit through our website. The balance will be accepted in cash only on the day we set up your soft play rental. 

Deposit is 100$. This amount will secure your date and will also be deducted from your balance. Remainder balance is due on the day of your event. Please keep in mind that dates WILL NOT be reserved until a deposit is paid. All payments online or with venmo or paypal will be subject to a 10 dollar tax fee. 

We do! It is $50.00 per extra hour. 

We will arrive 45min-1hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee of $50 for every rental within the Lake Charles, Moss Bluff, Westlake, and Sulphur areas. 

Yes, but any changes must be made 3 days prior to your event and it will depend on availability. 

So sorry! We do not offer pick up.

Yes (bummer, we know) Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No water/pool play near the soft play. Additional rules will be listed on your contract.

We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at softplaysisters@yahoo.com. Cancellations made will result in a non refundable deposit. We can move your date at no extra charge if your package is available depending on the date. If you do not receive a response via email (in regards to your cancellation) within 24 hours, please call or text us at 337-853-0075.